Access Your Account Information 24/7
You can access your account, view and download you current Electronic Bill (invoice), printout past Bills and view unbilled calls for the current month. We do not issue, post or handle paper Bills in accordance with our Standard Form Agreement.
Bills are prepared at least once a month. Each Bill is created in Acrobat Reader PDF format and uploaded to our online account platform within 10 working days after closure of the Billing Period. Please note: the presentation of an Electronic Bill may be adversely affected by equipment or conditions beyond the control of telcoworks.
Accessing Our Online Accounts Portal
To access your account information, you will need your account number and login password which we have previously emailed to you.
If you have lost or forgotten your password, simply complete the Account Enquiry Form
Updating Your Customer Details
To advise us of your business details, please got to our Account Enquiry Form
Updating Your Payment Details
To advise us of your new bank account direct debit details, please complete a Bank Account Direct Debit Form.
To advise us of your new credit card direct debit details, please complete a Credit Card Direct Debit Form.
Transferring Your Account To Another Entity
To transfer your account and services to another entity, please complete the Entity Transfer Form and fax back to us.
Pay Overdue Invoice
Now can pay your overdue invoice online through our Customer Tool Box.
You will need your Customer Account Number and Password.