Routing is a term associated with the reverse charge 1300 numbers and 1800 numbers networks.
Reverse charge 1300 numbers and reverse charge 1800 numbers are simply piggy backed onto your own telephone system. If your telephone system falls over (Voip mostly), then your 1300 number or 1800 number will also fall over.
Routing as an alternate function
The destination phone number can be to a landline, mobile or VoiP number.
Simple 1300 Number And 1800 Number Routing:
Calls made to a 1300 number or 1800 number can be routed first to primary destination number then if it is busy or it rings out, the calls can be simply routed to a second destination.
As an example, a home based business often has simple routing in place from their home phone to their mobile phone. If their home phone is busy or rings out after, say 10 seconds it simply diverts to thier mobile. That means all calls are received regardless how busy the home phone is which means those all important missed customer calls are eliminated.
Complex 1300 Number And 1800 Number Routing:
State Based Routing (8 States/Territories):
1300 or 1800 callers to a landline can be re-directed to one of up to 8 Australian State/Territory answering points based on the State of origin of the caller and all calls from mobiles to a single answering point. States are NSW, ACT, Victoria, Tasmania, Queensland, Western Australia, South Australia and Northern Territory
Regional Routing (58 Regional Areas):
1300 or 1800 callers to a landline can be re-directed to one of up to 58 regional answering points based on the region of origin of the caller and all calls from mobiles to a single answering point.
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